Frequently asked questions about review removal

Online reputation management (ORM) is the practice of monitoring, influencing, and managing your brand's reputation across digital platforms. It involves removing harmful content, promoting positive content, and maintaining a strong online presence to protect your business's credibility and trustworthiness.

Most removals happen within 7 days. Some are removed within 24 hours, and complex cases can take longer. Comprehensive reputation repair work takes longer, and we keep you updated throughout.

Each case is unique, so we can't guarantee specific outcomes. We assess every review before we start, we only take on cases where we believe we can achieve meaningful results, and if we can't remove it, you don't pay.

Absolutely. We maintain strict confidentiality for all clients. Our team signs comprehensive non-disclosure agreements, and we never discuss client cases publicly or use them as case studies without explicit permission.

We can remove various types of harmful content including fake reviews, defamatory articles, negative social media posts, outdated news articles, inappropriate images, and false information. Our success depends on the content violating platform policies or legal standards.

We focus on removing content that violates platform policies, such as fake reviews, spam, or defamatory content. Legitimate negative reviews that don't violate policies typically cannot be removed, but we can help you respond professionally and generate more positive reviews to improve your overall rating.

We use various methods including reporting policy violations to Google, working with website owners, legal takedown requests, and SEO techniques to suppress negative results. Our approach depends on the specific type of content and where it appears.

We work with over 100 platforms including Google Business Profile, Facebook, Indeed, Glassdoor, Trustpilot, SEEK, Yelp, TripAdvisor, ProductReview.com.au, Ripoff Report, news websites, forums, and social media platforms.

You pay per review successfully removed, with volume discounts for larger jobs. If we can't remove it, you don't pay. Send us your profile link for a free assessment and quote.

Yes, we offer both one-time content removal services and ongoing reputation management packages. Many clients start with specific removal projects and then move to ongoing monitoring and protection services.

Our free consultation includes a comprehensive audit of your online presence, identification of harmful content, assessment of removal possibilities, strategic recommendations, and a customised quote for our services.

Our process has four steps: 1) Send us your Google profile link, 2) We assess every review free, 3) We build the case and submit it, and 4) The review is removed, then you pay.

Yes, content removal is legal when done through proper channels. We use legitimate methods including platform reporting, legal takedown requests, and working with content publishers. We never engage in illegal activities or black hat techniques.

Yes, we have partnerships with experienced internet law solicitors and attorneys who specialise in defamation, privacy, and content removal cases. We can coordinate legal action when necessary and provide expert testimony in court proceedings.

We're fully compliant with GDPR, UK privacy laws, and Australian Privacy Principles (APPs). We can help you exercise your right to be forgotten and ensure that personal data is handled appropriately. Our team stays current with evolving privacy regulations across multiple jurisdictions.

Yes, we work closely with legal professionals on defamation cases. We can help gather evidence, document harm, and coordinate with solicitors to pursue legal remedies whilst also working on reputation recovery.

A reputation crisis involves viral negative content, widespread media coverage, social media backlash, major review bombing, or any situation that threatens significant harm to your business reputation and requires immediate response.

Yes, we're available 24/7 for reputation crises. Our crisis team can be mobilised within hours to assess the situation, develop response strategies, and begin damage control measures.

Our emergency response team can begin working on your case within 2-4 hours of contact. We provide immediate damage assessment, strategic guidance, and begin implementing protective measures whilst developing a comprehensive response plan.

Crisis management includes immediate response coordination, media relations, stakeholder communication, content removal acceleration, positive content creation, social media management, and ongoing monitoring until the crisis is resolved.

We use advanced monitoring tools that track mentions across search engines, social media, news sites, forums, and review platforms. Our system provides real-time alerts and comprehensive reporting on your online presence.

SEO reputation repair involves creating and optimising positive content to outrank negative search results. We develop authoritative content, build quality backlinks, and use technical SEO to ensure positive information appears prominently in search results.

No, we never create fake content or reviews. All our content creation is authentic, valuable, and complies with platform guidelines. We focus on highlighting genuine positive aspects of your business and creating legitimate, helpful content.

We measure success through reviews removed, search result improvements, review rating increases, mention sentiment, website traffic growth, and your overall online reputation.